1.J.1.a-b
To identify gaps and opportunities in the use of technology, leadership supports ongoing assessment of:
- The organizations current use of technology and data, including:
- Hardware.
- Software.
- Communication technologies.
- Sensitive data.
- Services purchased or contracted.
- Input on the organizations use of technology from:
- Persons served.
- Personnel.
- Other stakeholders.
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1.J.2.a-e
The organization implements a technology and system plan that:
- Is based on:
- Its current use of technology and data.
- Identification of gaps and opportunities in the use of technology.
- Includes:
- Goals.
- Priorities.
- Technology acquisition.
- Technology maintenance.
- Technology replacement.
- Resources needed to accomplish the goals.
- Time frames.
- Supports:
- The business processes of the organization.
- Protection of sensitive data.
- Efficient operations.
- Effective service delivery.
- Access to services.
- Performance improvement.
- Aligns with the organizations strategic plan.
- Is reviewed and updated as needed.
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1.J.3.a-d
The organization implements policies and procedures in the following areas:
- Acceptable use.
- Backup / Recovery.
- Business continuity / Disaster recovery.
- Security, including:
- Access management.
- Audit capabilities.
- Data export and transfer capabilities.
- Decommissioning of physical hardware and data destruction.
- Protections from malicious activity.
- Remote access and support.
- Updates, configuration management, and change control.
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1.J.4.a-c
A test of the organizations procedures for business continuity / disaster recovery:
- Is conducted at least annually.
- Is analyzed for:
- Effectiveness.
- Areas needing improvement.
- Actions to be taken.
- Results of performance improvement plans.
- Necessary education and training of personnel.
- Is evidenced in writing, including the analysis.
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1.J.5.a-c
The organization provides documented training to personnel:
- On cyber security.
- On the technology used in performance of their job duties.
- Including:
- Initial training.
- Ongoing training.
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1.J.6.a-b
The organization implements written procedures:
- That address:
- Consent of the person served.
- Audio recording, video recording, and photographing the person served.
- Decision making about when to use information and communication technologies versus face to face services.
- To confirm that all necessary technology and / or equipment is available and functions:
- Prior to the start of service delivery.
- As needed throughout services.
- At the:
- Originating site.
- Remote site.
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1.J.7.a-g
As appropriate, personnel who deliver services via information and communication technologies receive competency-based training on equipment:
- Features.
- Set up.
- Use.
- Maintenance.
- Safety considerations.
- Infection control.
- Troubleshooting.
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1.J.8.a-b
As appropriate, instruction and training and training provided:
- To:
- Persons served.
- Members of the family / support system.
- Others.
- On equipment:
- Features.
- Set up.
- Use.
- Troubleshooting.
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1.J.9.a-b
Service delivery includes:
- Personnel to provide assistance with accessing services provided by the organization.
- Based on identified need:
- An appropriate facilitator at the site where the person served is located.
- Modification to:
- Treatment techniques / interventions.
- Equipment.
- Materials.
- Environment of the remote site, including:
- Accessibility.
- Privacy.
- Usability of equipment.
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1.J.10.a-b
Prior to the start of each session:
- All participants in the session are identified, including those at:
- Originating site.
- Remote site.
- The organization provides information that is relevant to the session.
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1.J.11
The organization maintains equipment in accordance with manufacturers recommendations.
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1.J.12.a-b
Emergency procedures address the unique aspects of service delivery via information and communication technologies, including:
- The provider becoming familiar with the emergency procedures of the remote site, if the procedures exist.
- Identification of local emergency resources, including phone numbers.
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